Converse with your customers anytime anywhere


Enhance the experience for your customers and increase CSAT and NPS

Scale seamlessly to accommodate peak and trough traffic seasons

Reduce customer service cost significantly


Some sample use cases

  • Locating items when a customer is in your store by chatting with your bot
  • Filling out a form by answering a few questions over text or voice
  • Receiving automated customer service responses for questions about return policies, shipping
  • costs and product fit and style
  • Getting gift and product recommendations based on interests and demographics
  • Tracking a package or loyalty reward points
  • Receiving personalized deals, offers and coupons that can be redeemed from within a messaging app



  • Customer service over a variety of text and voice channels such as web, mobile app, Facebook Messenger, Amazon Alexa, Google Home etc.
  • Ease of deployment: Passage AI can launch your chatbot in just a few weeks.
  • End-to-end bot development: Passage AI is the only chatbot platform that has state-of-the-art NLP capabilities, a bot building tool and bot deployment across all platforms.
  • Open ecosystem: Passage AI solution integrates seamlessly with myriad CRM, ERP, HelpDesk, Recommendation, Live Chat and Contact Center solutions.


At Kohl’s we’re always looking toward technological innovation to deliver the best, most effortless shopping experience for our customers, and Passage AI helps us achieve this via a natural, instantly responsive experience. Passage AI’s natural language understanding and processing platform allowed us to quickly launch our chatbot on Facebook Messenger, keeping us on the leading edge in delivering a best-in-class experience to our shoppers. They are also supporting us to launch chatbots on other channels as well.

Ratnakar Lavu, CTO & CIO, Kohl’s


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